Yes, for both rentals and pitches, by adding a supplement directly.
You can book via our website or by telephone on 05.61.64.24.40.
You must pay a deposit of 30% of the total amount at the time of booking.
The balance is payable 30 days before your arrival or earlier if you wish.
A credit card deposit of €290 is required, and a further €400 if your accommodation has a SPA.
This deposit is required to cover any damage or additional costs that may occur during your stay.
The deposit will be returned to you on departure once the state of the accommodation has been checked.
Credit card, paper or connect holiday vouchers or cash.
Yes, we offer cancellation insurance with or without proof of cancellation.
In order to finalise this cancellation, we invite you to submit your claim to our partner Neat within 5 days :
✉️ By mail : sinistre@neat.eu
🌐 Via the form : https://declare.neat.eu/campings-indépendants
For a rapid review of your request, please attach the following documents:
✔️ Booking confirmation
✔️ Cancellation invoice
✔️ A copy of your identity document
✔️ Your bank details
✔️ The reason for your cancellation
👉 Important Reimbursement does not include :
- Application fees
- The insurance premium
- The franchise
To submit your claim to our partner Neat within 5 days :
✉️ By e-mail : claims@neat .eu
🌐 Via the form : https://declare.neat.eu/campings-indépendants
For a rapid review of your request, please attach the following documents:
✔️ Booking confirmation
✔️ Cancellation invoice
✔️ A copy of your identity document
✔️ Your bank details
✔️ The reason for your cancellation
👉 Important Reimbursement does not include :
The franchise
Application fees
The insurance premium
A baby kit can be hired for a supplement of €20 per stay (subject to availability and booking).
For rental accommodation: arrivals are from 4pm and for pitches from 12pm. For late arrivals: please contact us by telephone on 05.61.64.24.40.
For rental accommodation: departures are until 10am maximum, and for pitches until 12pm maximum.
Sheets can be hired for €12 per set, subject to availability and booking.
Towels can be hired for €12 per person, subject to availability and booking.
We offer fridge hire for €5/day, subject to availability and booking.
If you wish to cancel your booking without having taken out cancellation insurance, this is possible, but we will be unable to reimburse you for the deposit paid or the total cost of your stay.
We are open all year round. Please do not hesitate to contact us to find out when bookings are available.
No. The nearest ones are 2 km from the campsite.
A train serves the town of Ax-Les-Thermes, 2 km from the campsite. During July and August, as well as the winter holidays, a shuttle bus serves the campsite as well as several stops in town, including the station.)
Yes, there is a footpath running alongside the three ponds behind the campsite and along the river to Ax-Les-Thermes. The walk takes around twenty minutes.
All our pitches have a parking space except for our Quartier , which is a pedestrian zone. There is a large car park at the entrance to this area.
Yes, there's a large play area at the entrance to the campsite, and a petanque area by the restaurant terrace. In summer you'll also find inflatable structures.
Yes, we will give you the free access code on request at reception. It works in certain areas.
Yes, there is an Intermarché supermarket and a bakery just opposite the campsite and ski hire 200 m away.
No, but we can lend you a weber barbecue free of charge in exchange for a €50 deposit, which will be returned to you when the barbecue is returned.
The cleaning charge starts at €50 and can be booked at the time of booking. We ask that on your departure, the dishes are clean and put back on the table and that you take your rubbish bins to the sorting area.
Yes, in the restaurant.
The gates are open from 7am to 11pm.
Yes, all our accommodation has a television.
Yes, all our accommodation has air conditioning and heating.
Yes, all our accommodation is equipped with an electric filter coffee maker.
Yes, only for our campsite guests.
Yes, all our sites are equipped with a 10-amp terminal.
