FAQ

Are pets allowed?
(Yes, for both rentals and pitches, by directly adding a
supplement).

How can we book a stay?
(You must pay a deposit of 30% of the total amount at the time of booking.
the balance is due on or before the day of arrival.
if you wish).

When do we have to pay our balance?
(You will pay your balance directly on the day of your arrival at the campsite.
if not before, please contact us for more information).

Are there any deposits to be made?
(If you have made a reservation for a rental, a cheque (or money order) is required.
A deposit of 290€ will be requested on arrival.)

What payment methods are accepted?
(We accept payment by credit card, cheque, bank cheques, etc.).
or cash).

Do you offer cancellation insurance?
(Yes, we offer two types of cancellation insurance with FLIXY).
– COMFORT package: Cancellation at any time (including during
your stay) with a receipt.
– PREMIUM package: Cancellation without proof up to the day of arrival.

Is it possible to rent baby equipment (cot, mattress)?
(For rentals, it is possible to rent a “baby kit” for a small fee.
surcharge of €20 per stay).

What time can we arrive?
(For rentals, arrivals are from 4pm and pitches are available from 6pm.
from 12pm).

Do you rent sheets for rental properties?
(Bed linen can be rented for €10 for a double bed and €5 for a single bed.
simple).

Do you rent towels for rental properties?
(Towels can be rented for €10 per person).

Do you offer refrigerator rental for pitches?
(No).

Can I cancel a reservation if I have not subscribed to a
insurance?
(If you wish to cancel your booking without having taken out insurance
cancellation, this is possible but we will not be able to offer you
refund advance payments).

When can we start booking for next season?
(We are open all year round).

Are there electric charging points for vehicles?
(No).

How do I get to the campsite if I don’t have a car?
(A train serves the town of Ax-Les-Thermes. And during the summer vacations as well
during the winter vacations, a shuttle bus serves the campsite and several
stops in town, including the station).

How do I get to Ax-Les-Thermes on foot?
(Yes, there is a footpath along the three ponds, which runs behind the
and the river to Ax-Les-Thermes. A twenty-minute stroll
minutes).

Can we park our vehicle on the campsite?
(All our locations have a parking space except our Quartier
Paradis is a pedestrian zone. There’s ample parking at the entrance
of this district).

Is there a playground on the campsite?
(Yes, there’s a large play area at the entrance to the campsite, and a playground for
pétanque to the restaurant terrace. In July and August you’ll find
inflatables).

Is there WIFI on the campsite?
(Yes, we’ll give you the access code on request at reception).

Are there any shops nearby?
(Yes, there’s an Intermarché just opposite the campsite and a
Bakery and Snack bar).

Is there a barbecue area?
(No, but we can lend you a weber barbecue in exchange for a
50€ deposit).

What is the household package?
(Housekeeping package starts at €90, can be booked at time of order)
of your reservation. We ask that when you leave, the dishes be
and put it back on the table, and take your trash cans to the bin.
sorting room).

Is it possible to buy bread and pastries on the campsite?
(Yes, for catering).

What are the gate closing times?
(Gates open from 7 a.m. to 11 p.m.).

Are the rentals equipped with a television?
(Yes, all our accommodation has a television).

Are the rentals equipped with air conditioning/heating?
(Yes, all our rentals have air conditioning and heating).

Is there a coffee maker in the rental units?
(Yes, all our rentals are equipped with a filter coffee maker).

Is it possible to drain and refuel the motorhome?
(Yes, only for our campsite guests).

Do the pitches have electricity?
(Yes, all our sites are equipped with a 10-amp terminal).